This article was written in collaboration with Taylor McAuliffe, researcher and writer for Altitude Accelerator, who focuses on investor relations, startup ecosystems, emerging technologies and ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

The new alliances bring the TSDs and the thousands of agents, technology consultants and VARs they work with into Front’s channel ecosystem. Customer service platform developer Front is expanding its ...

When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

The top 5 field service software tools offer AI automations, CRM features, and much more. When you’re fielding customer calls and managing a team of techs and a warehouse of inventory, a good field ...

There are plenty of pptions to boost efficiency and productivity Elysse Bell is a finance and business writer for Investopedia. She writes about small business, personal finance, technology, and more.

Basys Earns 2026 Excellence in Customer Service Award from Business Intelligence Group Recognition reinforces Basys' belief that better service means better outcomes—for everyone. LENEXA, Kan., June ...

Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention during ...

Chief Customer Officer, Dave Burns, will lead a new, unified, and global Customer Success function to create greater value for IRIS customers. IRIS Software Group (IRIS), a leading global provider of ...