The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...

TROY, Mich.--(BUSINESS WIRE)--The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...

TROY, Mich.: 28 July 2022 — As a recession seems increasingly likely and mortgage loan delinquencies are on the rise, customers want to be assured their mortgage servicers are on their side. According ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Historically, many companies used customer service surveys to ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

A post-COVID nosedive in customer satisfaction rates at the State Department’s centralized passport service call center was reversed in part by technology — including through some investments that met ...