The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Ryan Block called Comcast for what he thought would be a simple request -- to disconnect his service. What ensued was any customer's worst nightmare when talking to a service representative. AP; ...

People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an ...

Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

Pick up the phone, dial a customer service line and you’re likely to hear an automated warning that it could be a while before you speak with an agent. These days, it seems like just about every call ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

A startup called GetHuman offers to handle your most-dreaded customer service calls for $5 to $25 a pop. Ben Fox Rubin was a senior reporter for CNET News in Manhattan, reporting on Amazon, e-commerce ...

Comcast apologizes for employee who refused to take no for an answer. — -- Whatever happened to the old saying, "the customer is always right"? Comcast issued an apology today after one of its ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...