In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

The customer experience (CX) landscape is undergoing a profound transformation. With consumers interacting with brands across multiple channels — social media, websites, mobile apps, emails and even ...

In the fast-paced world of logistics technology, there’s an often-overlooked aspect: the customer. While systems focus on “jobs,” “orders,” “deliveries” and productivity, the real person at the end of ...

These were not real job positions for Delta Air Lines. Further, any users who tried to find the positions outside of the false ads, such as with a Google search, could be led to dangerous scams. On ...

Customer service workers are some of the most threatened by AI automation, and a lot of corporate leaders are more than happy to let those workers lose their jobs. But here’s a loss that their ...