John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...
And while customer service organizations are finally shifting away from reactionary to more proactive service, in highly competitive markets disrupted by customer-centric business models, proactive ...
The hype surrounding ChatGPT started with a murmour at the end of 2021, before building into a crescendo last December when Open AI finally released a working version to the public. While debate ...
The startup aims to deploy capital towards adding more retailers and enable warranty sales to all OEMs through its platform. (Image: pixabay) OneDios, an aggregator for customer service requests, on ...
If you have a customer service request or inquiry, it pays to be patient. StackSocial writes that helpdesk software will send users who submit inquiries too close together to the back of the line, ...
SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced ServiceNow Messaging Service to help ...
No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...
Jira Service Management offers powerful service management capabilities with excellent workflow automation and request tracking. Yet while it excels at streamlining service experiences and team ...
After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...
As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...
There are far more companies that want to become “the Ritz-Carlton of banking” than “the Wachovia of Hotels” I’ve found, as a customer service turnaround expert and consultant. In fact, working across ...
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