We’ve all experienced long hold times, repeating our “story” because we get transferred from one customer service rep to another, etc. It’s an ugly customer service experience that gives many ...

A Delta Airlines passenger endured an excruciatingly awkward customer service call after discovering that the rep was none other than his ex-girlfriend. The mortified flyer detailed the uncomfortable ...

SEATTLE -- Yesterday we celebrated the companies with the best customer service and two local companies were on the list! Today, it's the worst. First off and most importantly I want to stress that ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...