Companies depend on customer service professionals to be the frontlines of their businesses. For example, Business 2 Community Reports show that 45 percent of consumers do not remember having a ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

SEATTLE -- Yesterday we celebrated the companies with the best customer service and two local companies were on the list! Today, it's the worst. First off and most importantly I want to stress that ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

One example that I’ve seen many companies implement is the next step to in-depth follow-up. Follow-up is an activity that spans industries, teams, and departments. Salespeople, marketers, customer ...