We set up an online questionnaire to find out exactly what Watchdog viewers think of the customer service they experience every single day. So - did you say it's getting better or worse? And when it's ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Fed up being stuck on hold listening to pan pipes music when you'd rather be speaking to a customer service assistant? Sick of repeating your postcode to a computer that can't understand your voice?

Does it seem that every time you check your e-mail, someone is asking you to fill out a customer-satisfaction survey? In an age when the iPhone and Web sites seem to be tracking your every move, ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Opinions expressed by Entrepreneur contributors are their own. In today’s highly competitive business environment, there’s a constant and never-ending struggle that every entrepreneur must face. Those ...