Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

AI chatbots have been a hot topic of conversation for months now and are only continuing to grow, both in popularity and capabilities. These bots have the ability to answer cut-and-dry questions as ...