Americans have become increasingly aware of the need for energy efficiency at home, at work and in between—especially during peak periods. With that awareness has come a growing willingness for energy ...

Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...

COLUMBUS, Ohio--(BUSINESS WIRE)-- NiSource Inc. (NI), subsidiaries Northern Indiana Public Service Company LLC (NIPSCO), Columbia Gas of Virginia, Inc., Columbia Gas of Pennsylvania, Inc. and Columbia ...

Recognized for customer service training excellence, innovation, outsourcing leadership, and its customer satisfaction ...

The City of Worcester announced Tuesday its 311 customer service center has added access to Massachusetts Department of Transitional Assistance (DTA) services via the use of a new self-serving kiosk.

A customer loyalty program shouldn’t focus on your brand preferences — it should be all about the customer. Omnichannel loyalty programs can be one of the most successful tactics for boosting revenue ...

The case for investing in customer experience is irrefutable. Many statistics, including 50 listed in a Forbes article, prove this fact. Among these statistics is one showing that "companies that lead ...

CHICAGO--(BUSINESS WIRE)-- For its work to bring innovation technology and programs to provide greater service to customers, ComEd programs were recently recognized by Gartner and Public Utilities ...