Last week cybercriminals deployed ransomware to 1,500 organizations, including many that provide IT security and technical support to other companies. The attackers exploited a vulnerability in ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Organizations invest untold amounts of money into software for a variety of business purposes. Marketing departments get web experience management, email marketing, analytics, search and other ...

Leidos (NYSE: LDOS) has received a potential $69M task order to modernize and sustain the Internal Revenue Service’s web-based customer service portal for tax practitioners who want to electronically ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. May 13, 2019, 04:44pm EDT May 15, 2019, 04:17pm EDT This article ...

Chief Customer Officer, Dave Burns, will lead a new, unified, and global Customer Success function to create greater value for IRIS customers IRIS's new Customer Success function will bring together ...