Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve ...

You can contact Wayfair customer service by either using this link or scrolling to the bottom of the site, where you’ll find a purple “Quick Service” button on the right. You'll be prompted with ...

Customer service and the government … do they belong in the same sentence? Some may even say it’s an oxymoron. Our most recent customer service and CX research study included the following question: ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

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The nature of customer service continues to change as large companies look for ways to save money while managing ever-increasing numbers of customers. Instead of calling an 800 number and speaking ...