Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

DUBAI, United Arab Emirates, April 20, 2022 (GLOBE NEWSWIRE) -- The global customer revenue optimization (CRO) software market is expected to rise at a CAGR of 7.1% to reach a market valuation of US$ ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It combines analytics, automation, and real-time personalization to increase ...

NEW YORK, Sept. 2, 2025 /PRNewswire/ -- PolyAI, a leader in enterprise conversational AI, today announced it has been recognized in multiple 2025 Gartner reports, including the Hype Cycle for Customer ...

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.

Vivantio, a leading provider of customer service optimization software and solutions, is launching FLEXBridge, a new integrations platform that facilitates connections between Vivantio’s Unified ...

Uptick in end users, independent software vendors, system integrators and resellers implementing company’s quantum optimization technology to address complex challenges New hybrid quantum solver ...