PASADENA, Calif.--(BUSINESS WIRE)--QLESS, the leader in customer engagement and queue management software, is excited to announce the launch of Service Intelligence, a powerful addition to its ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

It’s been an eventful year in technology, but one theme stands out as the dominant one of 2024: the emergence of generative artificial intelligence as a viable, even breathtaking, advancement. It ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Over the past decade, customer experience (CX) has undergone a major transformation. We've moved from rudimentary online support to deeply personalized, omnichannel interactions. As I've seen across ...

LAS VEGAS and BENGALURU, India, April 10, 2025 /PRNewswire/ -- Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a transformative ...

While AI as a tool is not new, more and more businesses are looking to take advantage of it these days. From on-demand customer service and content generation to customer base management, there are ...

Billions are wasted on dashboards and data collection. True journey intelligence comes when leaders turn insights into real-time action. Picture this: You're sitting in a strategy meeting where ...