Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. A slice of the Mediterranean taking root in the Arizona desert, CALA is ...

The Internal Revenue Service is on a hiring spree, just as several well-known companies have announced thousands of layoffs over the last few weeks. The IRS said Wednesday it is looking to hire more ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Great customer service depends on hiring great customer-facing ...

Klarna is a $14.6 billion company that focuses on buy now, pay later payments. The company implemented an AI hiring freeze last year, which lasted for over 12 months. Now, the company is reversing ...

A great customer experience depends on great employees. More than almost any other topic, as a customer service consultant and customer service trainer, I get asked for my thoughts on this key element ...

The agency’s recruitment initiative comes in response to President Joe Biden’s 2021 executive order seeking to streamline the “government-to-customer delivery process.” Customer Experience Workforce ...

RIVERWOODS, Ill.--(BUSINESS WIRE)--As Discover continues to grow, the company is looking to hire customer care positions to provide the award-winning service the company is known for to the expanding ...

So Muller and her three co-founders built a distributed customer service network composed mostly of part-time parents. The associates are encouraged to engage with customers about more than just ...