Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Aug 28, 2023, 11:00am EDT This article is more than 2 years old.

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

Obtaining genuine feedback from customers is never easy, and seems to be getting harder to obtain. Here are five ways get more feedback and insight. Most brands are customer-centric today, and the ...

Your customers aren’t holding back on how they feel about your brand. Even when they’re not telling you their thoughts, they’re giving you clues to their likes and dislikes. But it’s up to you to play ...

Businesses owners can collect all the customer feedback they want, but it's all for naught if the information collected goes unused. All customers have stories to tell. Sometimes the stories have ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

If you’ve seen a dip in your financial service progress recently, it might be time to look closer at the customer feedback you’ve been receiving. Whether improving your financial service or keeping ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

When someone orders a product, such as a charcuterie kit, from the subscription service Platterful, the company gives them a week to enjoy their items. Then, it emails the customer asking them to ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more There is an implicit assumption in most ...

The availability of granular feedback arguably has been the biggest benefit for the customer support team, which is split between a call center at the company’s Los Angeles headquarters and one in the ...

Online commerce accounted for nearly $518 billion in revenue in the United States alone last year. The growing number of online marketplaces like Amazon and eBay will command 40% of the global retail ...