The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February).

OKLAHOMA CITY--(BUSINESS WIRE)-- Paycom Software, Inc. (NYSE: PAYC) ("Paycom"), a leading provider of comprehensive, cloud-based human capital management software, was named a 2024 Excellence in ...

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

Gold, Silver, and Bronze honors spotlight 8x8 platform innovation and the people delivering world-class customer experiences CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (EGHT) (NASDAQ: EGHT), the ...

MORRISVILLE, NORTH CAROLINA / ACCESS Newswire / February 2, 2026 / Netsertive, a marketing technology platform provider for multi-location and franchise brands, announced today it was named a winner i ...

LEHI, Utah--(BUSINESS WIRE)--Weave (NYSE: WEAV), a leading all-in-one experience platform for small- and medium-sized healthcare practices, today announced it has been named a winner of the 2024 ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...

Customers’ appetite for grocery store food service is growing. Some 71.7% of households bought deli-prepared foods at least once during the 52 weeks through August 2022. During that span, the number ...

INDIANAPOLIS, May 01, 2025 (GLOBE NEWSWIRE) -- For the fourth year in a row, Delta Faucet Company, a leader in branded kitchen and bathroom products including faucet fixtures, sinks, and accessories, ...

Industries around the world depend on a variety of services and products to fulfill their respective missions. When your company is one that lends support through providing a service, rather than a ...