Pegasystems today released the latest version of its customer service solution. The new version, available for cloud or on-premises deployments, runs on Pegasystems' latest release, Pega 7. Pega ...

"This achievement highlights their exceptional expertise in leveraging Pega's powerful capabilities to drive agility and adaptability in customer service organizations. Together, we are committed to ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs Organizations across ...

CAMBRIDGE, Mass., Nov. 20, 2019 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today announced results of a ...

Pegasystems today released a new version of its Pega Customer Service application, which it says will help businesses engage customers while maintaining context and visibility, as they seamlessly ...

One of Ireland’s largest telco providers, Virgin Media Ireland, has adopted the Pega platform with the belief that happy service agents will lead to happy customers. Virgin Media Ireland, owned by ...

LAS VEGAS, June 3, 2019 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today launched new digital messaging ...

Mobile customers want their providers to listen to them and understand their needs—but businesses are failing to deliver on this seemingly simple request. Instead of trying to improve their listening ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

Today's digitally savvy consumers have high expectations for customer service—and little patience for businesses that don't meet them. But many industries are not making the grade, especially when it ...