In 2026, predictable growth for service-based businesses comes from balance. Strong fundamentals, modern discovery channels, proof-driven trust, and a two-lane referral engine working in parallel. Get ...

Customer feedback is essential for any business to grow and improve. It allows companies to learn about what their customers like and dislike and what improvements they can make to their products and ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

"The customer always comes first"—it's a business mantra as old as time, but it's more relevant now than ever before. These days, the businesses that know their customers well enough and cater to ...

By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly ...

BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...

Here’s a cringe-worthy story. You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. A few days later, the package arrives ...