When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

When being interviewed for a job, you’ll likely be asked a combination of question types, including traditional, situational, and behavioral. Out of all of these, behavioral questions have become one ...

Interview prep 101 dictates that you should have your elevator pitch ready, a few stories polished, and a good sense of what you have to offer. So, how do you get there? Lots of practice, ideally ...

Analysis: Not only do interviews require you to think on your feet, but also to create a positive impression as a potential co-worker With the new year underway employers are beginning to resume ...