In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

Whenever you're asked, "How are you today'" do you usually respond with "fine" or some other quick response' It might be because you think the person asking really isn't interested in your answer.

This situation is an illustration of the importance of anticipatory customer service, of getting to your customers even before they need to ask you for anything. While in many contexts anticipatory ...

Benchmark One points out that exceptional customer service is paramount for a company's success. All employees need to understand the characteristics of good customer service. It starts with the first ...

A powerful tool in engineering product design as well as Information Technology is what is known as the Voice of Customer (VOC) assessment [5]. While there are many different tools associated with ...

JOINT BASE LEWIS-MCCHORD, Wash. - An already expanding installation customer feedback program is getting a big boost from the transition to Joint Base Lewis-McChord. Customer service programs overseen ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. When it comes to companies we dread dealing with, we all ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

You’ve probably heard the saying, “The customer is always right.” While that isn’t always true, one thing is certain: Customers should always leave your business feeling happy and satisfied. When ...