Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...
Customers want problems solved quickly and questions answered accurately. You need to turn your agents into super agents to meet those expectations. I used to work as a customer service agent. My ...
Half of Airbnb users in the U.S. are now using the company’s AI-powered customer service agent, CEO Brian Chesky said Thursday during an earnings call. The tool was quietly rolled out last month and ...
Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...
Love it, hate it, feel indifferent towards it: AI mania is here and showing no signs of slowing down. Ever since generative AI (GenAI) entered the mainstream with the public debut of ChatGPT in late ...
Photo: Agent.ai This post is brought to you by Agent.ai. Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers ...
SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer experience, today introduced the industry’s first multi-agent, omnichannel AI for customer experience. With ...
When workloads are heavy, every agent makes a big difference. Learn about the power of one. Contact center operations are dynamic. Workloads randomly arrive in any center that handles ...
The Customer Agent - Intercom pitches a future of one agent supporting the entire customer lifecycle
Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...
HubSpot is set to expand access to one of their artificial intelligence (AI) agents: Breeze Customer Agent. Starting next month, it will be available to all Pro and Enterprise customers. With an eye ...
SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact (Nasdaq: NICE) today announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center ...
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