Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Oct 10, 2014, 11:02am EDT Nov 09, 2018, 05:01pm EST This ...

The phrase "customer service" might make you think of your grandpa's old hardware store, or a long line at local megastore with a grumpy representative behind the counter. Many think customer service ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...