DALLAS--(BUSINESS WIRE)--Satisfaction with pharmacy benefit managers (PBMs) has plunged to its lowest level in nearly a decade, according to Pharmaceutical Strategies Group’s newly-released 2023 ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Banks in the Charlotte area slipped slightly in keeping customers happy, except for one, according to a new national satisfaction survey that was released Tuesday. Customer satisfaction with bank and ...

Customer satisfaction in retail is on the upswing, and wholesalers, such as Costco, are at the top of the list, according to a new survey. The American Customer Satisfaction Index’s (ACSI) annual ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

Las Vegas-based Allegiant Air is the third-best North American airline for customer satisfaction in the economy and basic economy category, trailing Delta Air Lines in second place and longtime leader ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

West Africa Association of Customer Service Professionals (WAACSP), comprising customer service practitionals in ECOWAS, has introduced a customer satisfaction survey portal to improve service ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...