Winning new audiences and retaining current customers have always been evergreen challenges for businesses. The touch points through which customers prefer interacting with brands have changed over ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Reward programs, including birthday freebies and discounts, have long been a way for brands to build loyalty and incentivize spending. But now some companies are becoming a bit more stingy — and ...

It’s also piloting mobile maintenance and new dealership concepts. Ford is introducing a new customer rewards program, expanding a mobile vehicle maintenance pilot program with dealers and opening a ...

Megacity, small city, town or edge-of-town, few of us can step out of our own front door these days and walk but a short few steps before encountering an artisan coffee shop, pop-up pie stall or ...

Some programmes are directly linked to a particular company (such as an insurer, bank or supermarket chain), while others are stand-alone rewards programmes. From a business point of view, a loyalty ...

KNOXVILLE, Tenn., Nov. 17, 2023 (GLOBE NEWSWIRE) -- JTV ®, the national jewelry retailer and broadcast network, today is excited to announce the launch of its new “JTV Rewards” customer loyalty ...

For ages, customer loyalty programs meant you got a little punch card to tally your purchases so you could eventually be awarded with a free coffee, car wash or sandwich. In the early 1980s, American ...

With the current surge of generative AI advancements, consumers expect all of their interactions with brands to be personalized. These expectations around personalization have pushed many companies to ...

Chicago-based Belly, a startup that is a fast-growing contender in the local business customer loyalty and rewards space, has raised $10 million in Series B funding from Andreessen Horowitz. The ...

The program incentivizes consumers, especially if they show brand loyalty to Colgate. Colgate announces major change ...