"It's bag after bag, customer after customer, many in a hurry to get to their destination for the holidays. It's a lot," says a former Southwest customer-service representative.George Rose/Getty ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague or a boss, but by a customer who allegedly ...

For 11 miserable months, I was armed with a phone headset — and not much else — as a customer support advocate at a popular TV and movie streaming company (I'll let you guess which one). While I ...

If you’ve been trying to file for unemployment benefits, claim an airline refund or hunt down a lost package, chances are you’ve called a customer-service line once, twice — maybe 15 times. You’ve ...

A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual harassment as a customer service representative, including being prohibited ...

SAN FRANCISCO (KABC) -- It's a story of frustration we can all relate to -- a San Francisco couple trying to cancel their Comcast cable service. It started with a simple request, but the response was ...

A customer of Avenge Controller wrote the company wanting to know when the game controller he had ordered would arrive. A representative answering emails replied, "Grow up you look like a complete ...