More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

Corporate or organizational culture is the overall atmosphere within a business that develops over time through vertical and horizontal communication and evolution of shared norms and values. Company ...

A DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert ...

Two out of three organizations are experiencing a growing demand for customer service training, according to a Novations Group, a global consulting organization based in Boston Two out of three ...

The term “customer service” encompasses a variety of techniques used by businesses to ensure the satisfaction of a customer, from friendly and attentive staff to prompt response when confronted with ...

Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good. “It’s harder to find, and keep, good customer ...

Companies will soon be licensing the virtual "likenesses" of celebrities like Geri Haliwell to promote their products, say experts Companies will soon be licensing the virtual "likenesses" of ...