Mold-Masters Ltd.'s automated order-entry process reduces lead-time and administrative costs. For Jonathon Fischer, president of Georgetown, Ontario, Canada-based Mold-Masters Ltd., vision is the No.

Two seemingly diabolical forces are vexing manufacturers these days: an inability to raise prices and customers demanding cheaper products, faster service and more functional support from suppliers.

Integrated systems spanning warehouse management, order orchestration and shipping decisions are boosting efficiency and ...

Order entry initiates a complex series of processes at multiple touchpoints to fulfill what you've promised. Unfortunately, each touchpoint is an opportunity for inefficiencies and error—particularly ...

On the outset, supply chain management (SCM) and customer relationship management (CRM) seem like two very different departments, but they actually rely on each other for success. Customer ...

On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

Uncover the six critical elements of impactful customer journey management & operations to boost your customer experience and foster loyalty As brands continue to up their customer experience game, a ...

A person is a person, an individual. With the two identities of the customer defined, we can talk about the different commerce models that represent how goods are sold. B2B: Business-to-business B2C: ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability. “The ...