Fair Isaac Corporation (NYSE:FIC), the leading provider of analytics and decision technology, and Experian, the leading global information solutions company, today announced a new joint initiative ...

The Commerce Department is considering purchasing a single, cloud-based customer relations management system that it can use across its 12 agencies, solicitation documents show. The unified system ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

Everyone knows that it costs eight times as much to acquire a new customer as it does to retain an existing one and as a result everyone is interested in customer management. Everyone also knows that ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

360-degree views of the customer provide a comprehensive landscape of a client's financial situation and enable more personalized and effective advice. This holistic understanding helps build stronger ...

Small business owners wear many hats. Often assuming the roles of accountant, marketer, and salesperson, it can be difficult to maintain the shuffle of everyday business. It's a segment that financial ...

KCB Chief Business Officer and Managing Director Kenya Sam Makome (left),Microsoft Kenya Country Manager Kunle Awosika (Centre) and Eclectics Kenya Managing Director Paul Mbugua (Right) launches the ...

You’ve already invested in one of the best POS systems and use it to ring up sales every day. But are you really taking advantage of everything your solution can do? Modern POS platforms go far beyond ...

In the event the predictive model classifies the identified customer into the second value group, the call management system routes the identified customer to a second call queue for connection to one ...

Thursday, February 11, 2016: Kenya Commercial Bank (KCB), One of East Africa’s largest banks, has commenced the use of a new Electronic Customer Relationship Management System aimed at improving ...