Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Customer expectations today evolve at lightning speed, and businesses face the pressing challenge of not just hearing their customers, but acting on their feedback instantly. By integrating real-time ...

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

CHANDLER, Ariz.--(BUSINESS WIRE)--A survey conducted by Insight Enterprises (NASDAQ:NSIT) in partnership with The Harris Poll found that two-thirds (66%) of business leaders say their company has ...

Whether the economy is a boom or a bust, customers want to be treated fairly and receive value for their money, and companies must have a process in place to ensure that this happens. In today’s ...

Designing and implementing a successful voice of customer strategy is no small feat. Goals need to be set, quantitative and qualitative data-gathering methods need to be chosen, and technology for ...

Walmart Data Ventures — the business unit within Walmart that leverages the retailer’s vast data resources to offer insights to its product suppliers — is launching a new service that will allow ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

There are plenty of pptions to boost efficiency and productivity Elysse Bell is a finance and business writer for Investopedia. She writes about small business, personal finance, technology, and more.

Chris is the CMO of FlexMR, a hybrid research agency & tech firm that empowers brands with agile insight. He also hosts the MRX Lab podcast. It is with great caution, and trepidation even, that any ...