Every tech executive has sat through the ritual: the monthly Voice of Customer review where product managers present their "top five complaints" and everyone nods knowingly. But while you're managing ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

Amplitude, a leading company in behavior-tracking software and digital analytics, announced it acquired Kraftful, a startup that uses AI to understand customer feedback. Amplitude hopes to now give ...

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner Outreach. Built on advanced analytics and ...

Broader CX insights. Combined platform enables multi-channel feedback analysis for organizations. Enterprise impact focus. Multi-location businesses gain faster actionable insights for improving ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

CallMiner Outreach is the industry’s first AI-powered customer feedback tool that triggers outreach based on specific interaction characteristics vs. a general interaction alone, combining insights ...

Paul Clark is CEO of customer complaints and feedback specialist Charter UK. This week, National Customer Service Week, presents an opportunity for customer service teams to showcase the people, ...

“Dear Customers, I’m all ears!” This assertion shouldn’t just be a prompt pop-up from an AI chatbot. Instead, it deserves solemn consideration since the feedback of your valuable customers has the ...