One or two people might suggest that, with the current pandemic, this idea was mere madness. We, though, wanted to see what traveling abroad and working abroad truly meant right now. The first step ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Compiling a customer profile can help you understand your ...

The stakes are high when it comes to improving customer experience (CX), and we’ve seen more evidence lately that IT and technology are more critical to CX success than ever. For example, Home Depot ...

Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics and No Jitter contributor, recently spoke with Abby Monaco, senior product marketing manager, NICE CXone, during a NICE Talk ...

The first customer example of the Mercedes-Benz AMG One hypercar has been delivered more than five months after production started and more than five years after the car was first shown at the 2017 ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

It's been almost four years since Bugatti first unveiled the $8.9 million Centodieci, and now the first customer example is ready for delivery. Just 10 examples are destined to be built, with the ...

The digital customer journey starts from the moment they discover you and continues through to the final sale and follow-up messaging. The journey isn’t over once a prospect becomes a customer either; ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Acquiring new customers is crucial for any business, but it’s challenging in today’s crowded digital landscape. Google Ads’ new customer acquisition (NCA) feature can help. This tool is designed to ...