Zach Hendrix is co-founder of GreenPal, which he describes as Uber for Lawn Care. The company recently tackled the challenge of how to inject some personality into its business to drive brand loyalty ...

In many cases, too, improvement is actually quite easy to achieve. Large numbers of employees work in silos, with deep functional expertise but no line of sight to the person ultimately buying their ...

Micah Solomon: What was the spark behind the Conversocial customer support platform? Joshua March, CEO, Conversocial: I came to realize that, as communication shifts to smartphones, social media, and ...

There’s an old saying, “The customer is king.” Today, the customer really is a king: well informed, very demanding, willing to change their mind at a moment’s notice – and with their phones – able to ...

Consumers keep telling researchers they want more personalization. This means businesses have to stay connected with customers or risk losing market share. In fact, Salesforce survey results from 2022 ...

Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...

You have learned a thing or two about connecting with customers. Knowing how to communicate with customers makes it a lot easier for you to gain a loyal following at your small or big business.

CX is lagging, creating financial risk. Download Forrester’s complimentary guide to understand why customer loyalty is eroding. Forrester’s 2018 Customer Experience Index (CX Index™) results continue ...

REDMOND, Wash. — Microsoft Corp. CEO Steve Ballmer spoke this week with Computerworld editors about the impetus for the memo on core values he issued earlier this month to the software maker’s 50,000 ...