Reading, PA's first artificial intelligence local directory goes beyond traditional business listings to offer jobs, ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

Customer service startup Crescendo today announced that it has closed a $50 million funding round at a $500 million valuation. General Catalyst led the Series C investment. It was joined by Celesta ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of ...

6sense, a revenue intelligence platform, released an immersive community hub called RevCity at its annual customer conference. RevCity is designed to provide members with the opportunity to ...

The PtEverywhere online client community is designed to help PT practices influence product development & support ...

One way to engage customers, ensure customer satisfaction and get results is to build a customer community. Organizations often focus on getting new leads, because that’s where they think the money is ...

Understanding customer behavior and anticipating what questions they could ask about your product or service, and then creating online FAQs for those questions is a great example of proactive service.

Incredibly, in 2017, here’s a question many small business owners ask: “We have a website, do we need a social media strategy, too?” The answer is the same as for why you have an email address even ...

In today's hyper-connected world, shoppers are using all channels—mobile, digital, social, physical—to interact with brands throughout the purchase journey, but marketers are having trouble connecting ...

Dmany’s infrastructure leverages decentralized marketing and gamified quests, boosting community engagement and enhancing ecosystem growth powering platforms like app.Dmany.io, TokenTrek.io and ...