Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how-to choose checklist. Predictive analytics tools are revolutionizing ...

In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Every marketer should understand these 30 commonly used data analytics terms so they can create meaningful sales and campaign ...

Knowing how to convert leads into customers isn't enough these days. You need to know which high-value customers will generate the most sales. You need to be able to build customer loyalty. And you ...

What’s the most effective way for businesses to attract and convert leads? We asked industry experts to share one tool or ...

The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data. SAN RAMON, Calif.--(BUSINESS ...

Customer service and support vendor Intercom completes its AI line-up with the launch of analytics tools that help the AI improve how it resolves issues. Des Traynor, Intercom, presents at the launch ...

LONDON--(BUSINESS WIRE)--The manufacturing industry is a rapidly changing and a challenging sector that needs to react spontaneously to the continuous changes that occur. Manufacturers are ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Clare Martorana delivers remarks at the 2023 FedScoop 50 awards reception. (FedScoop) The Office of Management and Budget is building analytics tools to track agencies’ use of the U.S. web design ...