WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a wide array of communications companies, expressly ...

When it comes to desired features for improving scanning features, half (50%) of respondents want features that enable scanning in challenging conditions, while 45% want faster scanning capabilities, ...

Next-generation, AI-driven customer service is not merely arriving—it is transforming the business landscape in ways seldom imagined a few short years ago. Deloitte saw the change coming: "AI is ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...

(Gray News) - American Airlines said it’s slashing jobs in the Dallas-Fort Worth and Phoenix areas in an effort to streamline its customer service. Worker Adjustment & Retraining Notification Act ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...