Forbes contributors publish independent expert analyses and insights. Edward Segal covers crisis-related news, topics, and issues. The Texas floods underscore critical crisis management failures, ...

Florida State University used effective crisis communication during a mass shooting, including a rapid messaging system and a safe word for first responders. Open communication about the victims and ...

When a corporate crisis strikes, executives need a strategy for discussing the matter with employees, customers, and the public. But unless information about a crisis is shared in a careful, planned, ...

I'm writing this from my hometown of Kingston, Jamaica. Yes, Jamaica—the well-known Caribbean island that suffered a devastating hit from Hurricane Melissa, a Category 5 hurricane of historic ...

Baltimore City officials are moving to replace the outdated Computer-Aided Dispatch system, which failed during a mental health crisis last summer. The failure left first responders unable to secure ...

Ticketmaster was seemingly not ready for the influx of hopeful Taylor Swift fans logging onto the digital ticketing platform when sales for the Eras Tour launched Nov. 15, 2022. Within minutes of the ...