Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Jen Patterson, owner of Patterson Consulting Group, is known for her ability to inspire leaders to take a people-first leadership approach. Training and development play a critical role in every ...

Eight years ago, I wrote “Making Effective Changes to a Firehouse’s Nutrition Program” to demonstrate how to make nutrition a priority. What’s below provides continued support for those who are ...