The plumbing and heating industry is becoming increasingly competitive. This may be due to a sudden rise in demand for home improvements during the pandemic which pushed the industry to a record high ...

In today’s fast-evolving service industry, organizations are embracing multiple ISO standards—ranging from ISO 9001 for quality management to ISO 14001 for environmental oversight, ISO 45001 for ...

Case study examples from DSM Dyneema and Hunstman Corp. illustrate how providing everyone with simple-to-use analytics tools can dramatically improve production and business operations. All the ...

The Equipment Cycle outlines the four core activities essential to every construction equipment-intensive business: acquire and dispose; operate it; repair and maintain it; and continuous improvement.

BNSF is always working to raise the quality of our service for our customers as well as how we manage our operations. One way we do this is through the work of Continuous Improvement teams (CITs).

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Sub‑100-ms APIs emerge from disciplined ...

In a world of technology and service delivery that changes day in and day out, and moves forward at the speed of a bullet, few stand out to make sure that the commitment to excellence remains ...

Is it possible to suggest that Six Sigma, Kaizen, Lean, and other variations on continuous improvement can be hazardous to your organization's health? While it may be heresy to say this, recent ...

The City of Winnipeg has launched an internal continuous improvement program aimed at streamlining operations, reducing risk and improving service delivery, officials announced Tuesday.