Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Recently, Call Loom announced its mission to introduce new ways for organizations to capture, understand, and act on customer ...

From efficient scheduling capabilities and appointment confirmations to the ability to carefully track client preferences and update ever-evolving business services and pricing, contact management ...

Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...

Folks reopening offices have a lot of new factors to consider in order to keep customers and employees safe, especially now that COVID-19 infections are again soaring in certain areas. If your office ...