At the beginning of the COVID-19 pandemic, disease investigators in Douglas County had the time to contact people with positive cases of the virus and track their contacts. But as cases rose in the ...
A standardized contact process could reduce the amount of time nurses spend trying to get a hold of physicians, according to an Innovation Snapshot published by the Agency for Healthcare Research and ...
One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers. While IVR ...
CONTACT CENTER executives dedicate a large amount of time and energy to managing their department’s technology, which is necessary, as it enables the delivery of an outstanding customer experience at ...
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