On Tuesday, July 19, Microsoft introduced the Microsoft Digital Contact Center Platform during its annual partner event, Microsoft Inspire. My thoughts here are based on reading the announcement blog ...

Faith writes guides, how-tos, and roundups on the latest Android games and apps for Android Police. You'll find her writing about the newest free-to-play game to hit Android or discussing her paranoia ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...

During the opening day of its Inspire 2022 virtual partner conference on Tuesday, Microsoft revealed its latest intelligent contact center platform The new offering, dubbed the Microsoft Digital ...

Zoom’s decision to acquire CCaaS provider Five9, announced last week, has generated many conversations about the benefits of integrating the contact center with an organization’s unified ...

NEW YORK & NOIDA, India, January 13, 2025--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform ...

Rich: Great. Well, just for a little context about Raj, Raj is an expert in digital transformation. He has over 25 years driving innovation in areas like AI, machine learning, cloud computing and more ...

Microsoft has rolled out a new AI-powered feature of its Arm-based Surface Pro X that corrects the gaze of the person on a video call to make it appear they're looking directly at the other ...

If you receive an email from someone@arstechnіca.com, is it really from someone at Ars? Most definitely not—the domain in that email address is not the same arstechnica.com that you know. The ‘і’ ...

is a senior editor and author of Notepad, who has been covering all things Microsoft, PC, and tech for over 20 years. Microsoft is building new intelligent meetings features directly into Windows 11.

HCLTech, a global technology leader, has announced to expand its strategic partnership with Microsoft to transform customer ...