PORTLAND, Oregon, Feb. 16, 2021 /PRNewswire/ -- Allied Market Research published a report, titled, "Contact Center Software Market by Component (Solution and Services), Deployment Type (On-premise and ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

PLANO, Texas, Dec. 11, 2024 /PRNewswire/ -- Ribbon Communications Inc. (RBBN) (Nasdaq: RBBN), which helps many of the world's largest service providers, enterprises and critical infrastructure ...

Ocwen Financial Corp. is entering the contact center software market with in-house-developed software, according to a company executive. The West Palm Beach, Fla.-based financial services firm will be ...

According to ISG’s Contact Center Advanced Buyers Guide, Sprinklr is a Leader in the Capability category In this Buyers Guide, ISG Software Research evaluates 34 software providers in seven key ...

Five9 is a cloud contact center software provider that offers call center functionality, omnichannel communication, and customer analytics. The stock has experienced significant volatility since its ...

After a fresh look at Nice NICE, we’re raising our fair value estimate to $280 from $265 due to slightly better growth expectations as we are optimistic that Nice will capture a meaningful portion of ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 Inc., the leading provider of cloud-based contact center software, has announced the successful completion of an additional round of equity financing, raising ...

Is a Virtual Contact Center Viable for Busy Companies? Your email has been sent Discover why a virtual contact center is a no-brainer for cutting costs, enhancing customer experiences, and letting ...

BI (business intelligence) vendor MicroStrategy is getting out of the contact center software business, having sold off its Angel subsidiary to Genesys for roughly US$110 million in cash. The deal is ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...