In 2020, the pandemic wreaked havoc on businesses. Many companies were forced to shutter their doors, while others had to adapt to survive. Since the world reopened, companies have been trying to ...

"My car has a defective part, and my car dealer won’t repair it." "I just got an unfair parking ticket. How can I fight the ticket and actually win?" "My contractor took my money and never finished ...

BrightLocal report reveals consumer review trends: less focus on perfect ratings, new platform preferences, and more willingness to write reviews. BrightLocal has released a new report analyzing 15 ...

Even as overall inflation cools, food prices are still rising faster, keeping pressure on household budgets. Meanwhile, Ibotta's (IBTA) recent "State of the Spend" survey shows 62% of consumers now ...

Nihal Advani is the Founder and CEO of QualSights, which was named the fastest-growing consumer insights platform by Inc. magazine in 2022. What do consumers really want? That’s the million-dollar ...

The restaurant industry is grappling with big questions this year. Diners these days are more value-conscious, more selective, and more willing to stay home; and costs, along with competition, ...

What is driving consumer behavior nearly 18 months after the start of the pandemic? What strategies are best for meeting customers' changing needs? A panel of car dealership service department experts ...