During his keynote address at this year's Windows Hardware Engineering Conference (WinHEC), Bill Gates demonstrated Microsoft's prototype for a new class of communicating PC. Developed in ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

MANILA, Philippines — It may seem peculiar to find Intel Corp. operating in the computer telephony business, which had been considered little more than a niche even at the height of telecom bubble. So ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

@2024 - All Right Reserved.

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

One nice thing about communications protocols is that there are so many. No matter what you want to do, you can find a protocol that will allow it. Of course, as new communications technologies are ...

There was a feeling of giddiness last week in the Parsippany headquarters of Dialogic, a maker of hardware and software components for the computer telephony industry. The firm had announced the ...

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...