I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

For the first two years the service was outstanding. When I clicked on their icon someone almost immediately responded; they were highly courteous, knowledgeable, and always helped me resolved my ...

Apple once again ranked highest this year on an annual Consumer Reports satisfaction survey for computer support services, the magazine has revealed in its July issue. Apart from Apple scoring good ...

Better Business Bureau president and CEO Randy Hutchinson gives consumers tips on how to avoid scams and protect assets.

Tech support scams might be something that you've all heard of before, but that doesn't make them any less dangerous. The FBI recently issued a public service announcement, warning people to be on the ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

In today's technology-driven world, computers and devices are essential for work, education and daily life. Yet, as we depend more on technology, we may also encounter more challenges. In most cases, ...

NEWARK - An Edison woman has pleaded guilty in federal court for her role in an international computer tech support scam that targeted more than 20,000 victims, many of whom were elderly, in the ...

Scammers pretend to be highly skilled computer professionals and establish trust with their victim in order to obtain money or installation of fraudulent software. A technical support scam, sometimes ...