The auto industry is facing a critical shortage of service technicians, with a projected need for over 400,000 by 2028. To combat this shortage, Ford has partnered with dealerships and TechForce ...
Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...
Jason Moore looks back on his firefighter technology articles from 2025, highlighting the most relevant topics for the fire service in 2026. Virtual, augmented, and mixed-reality systems enable ...
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