Los Angeles Department of Water and Power customers have filed two class-action lawsuits claiming they were overcharged by the DWP’s troubled computer billing system. Together, the lawsuits, which ...

Nearly a half year after a bungled ComEd computer billing system upgrade all but shut down the Illinois community solar program, thousands of impacted customers began receiving long-delayed renewable ...

When ComEd bungled the launch of a new computer billing system in February, it left millions of customers unable to see their balances or pay online for more than a week before it was ostensibly ...

The Illinois Commerce Commission sliced $25.4 million from ComEd’s $268.5 million rate reconciliation request Thursday, holding down increases customers will pay for electricity delivery next year as ...

Seattle’s new billing system for utilities, already afflicted by delays and cost overruns, launched Monday morning with a data flaw that sent 3,041 customers a link to other customers’ bills, ...

Glitches in a new Los Angeles Department of Water and Power computerized billing system have led to incorrect bills for tens of thousands of customers, utility officials confirmed on Friday. The ...

An Ohio computer-billing system has denied payments to healthcare providers and pharmacies that serve Medicaid recipients due to a technological glitch, according to a Columbus Dispatch report. After ...

Los Angeles Department of Water and Power customers will soon be able to recover their money from a landmark class-action settlement. Starting this week, ratepayers will receive packets in the mail ...

Nearly a year after the Los Angeles Department of Water and Power installed a faulty new computer billing system, customers are still plagued with billing issues and lengthy wait times when they call ...

UScellular, self-described as the fourth-largest wireless carrier in the US, has disclosed a data breach after the company's billing system was hacked in December 2021. The mobile carrier said in data ...