One of the most valuable business investments you can make is in establishing and maintaining strong connections with your customers. You don't achieve sales, revenue and retention goals with shallow, ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

Summit Utilities Inc. has improved response times for customers, enhanced its messaging to ratepayers and cleaned up the quarterly updates it files with the Arkansas Public Service Commission, ...

In a world full of messages and videos, voice remains the most powerful tool we can use to retain customers. This is largely down to emotional intelligence. When it comes to customer service, ...

Customers are more informed than they ever have been before — and they’d like to keep it that way. In fact, a recent study by Sprout Social found that 86 percent of Americans believe transparency in ...

ONLINE. SPECTRUM IS REACHING OUT TO ITS CUSTOMERS AFTER HURRICANE HELENE. FRUSTRATIONS IN THE WEEKS AND MONTHS AFTER THE STORM, CUSTOMERS DEALT WITH SERVICE OUTAGES. IN A LETTER, THE COMPANY SAID ...

Itawamba County's Board of Supervisors is taking a page from the book of their fellow government employees at Fulton City Hall for improving communication in the Itawamba County Tax Assessor and ...

GENESEE, Colo. — Xcel Energy defended its communication with customers Thursday as thousands of Colorado residents entered their second day without electricity following planned shutoffs, while the ...