Alexandria Technical & Community College in Alexandria, Minn., recently switched from a traditional, on-premises phone system to a cloud-based phone system that allows instructors and staff to make ...

In addition to doing away with bulky hardware and unnecessary wiring, cloud phone systems also come with features like auto attendant tools and AI-powered call recaps. — Getty Images/Maskot Despite ...

For state and local government agencies, cost is nearly always a factor when considering whether to adopt a new technology. Any solution should deliver on functional expectations, but it should also ...

Wes Cooper, director of IT for Benbrook, Texas, would like to get rid of his city’s phone handsets. “We weren’t going to buy any phones. We were going to run it all through computers,” Cooper said ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone systems. As more organizations rely on internet-based communications, cloud ...

Tom Henderson is principal researcher for ExtremeLabs and researches and tests enterprise-level hardware and virtual/cloud environments. Early VoIP had mixed results, and problems were rife. Poor ...

Why make a change when what you have seems to work? Six or seven years ago, that was the question Joni Leuthardt asked herself as she considered the phone system at Alexandria Technical and Community ...

4-Line Phone Systems: Who Needs Them & Why They Still Matter Your email has been sent Discover how four-line phone systems offer reliable, simultaneous call handling and how they integrate cloud ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...