AT&T has completed a $12.4 million upgrade to the Internal Revenue Service’s call centers that is one of the first and largest deployments ever of Cisco’s Customer Voice Portal infrastructure, ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

NEW YORK, Sept 27 (Reuters) - Network equipment maker Cisco Systems Inc said on Thursday it agreed to buy Latigent, a privately held company that sells Web-based business software focusing on customer ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...